Contact Us: Customer Support & Inquiries - CalcTracker
Do you have any questions, suggestions, or have you encountered a technical issue? We are here to help you get precise answers quickly. Whether you spotted a calculation discrepancy, need help choosing the right tool for discounts, VAT, percentages, margins or health metrics, or want to propose a new calculator for our roadmap, our small independent team reads every message. All our 66 tools run offline and privately in your browser, so reports are handled with full context and without storing your input values.
Support Email
You can reach us directly at:
Response Times & Service Level
We are a small independent team but we commit to answering every inquiry within 48 business hours, with priority triage for accuracy issues. You will always receive a human reply, never an automated bounce.
- •Calculation errors or bugs: highest priority, reply within 24 business hours. We reproduce with our automated test suite and deploy a fix within the same edge-cache window
- •Feature requests or suggestions: within 48 business hours. We log your idea, assess 10-language translation impact and add it to our public roadmap if feasible
- •Business and partnership inquiries: within 3 business days. We review media kits, non-intrusive ad formats and integration options with privacy-first constraints
- •General help choosing a calculator: within 48 business hours. Tell us your goal (e.g. “add 22% VAT to net” or “find original price from sale”) and we point you to the exact tool and example
Frequently Asked Questions
How do I report a calculation error?
Email us with the calculator name, the values you entered, the result you saw and the result you expected. Every report is verified against our automated test suite (test-tools.js) and against official formulas (WHO, ECB, CFPB, etc.). Corrections are published promptly and edge-cache is purged within 10 minutes.
Can I suggest a new calculator?
Absolutely - user suggestions drive our roadmap. Include a description of the calculator, the formula or reference, and a real-world use case (e.g. “convert hourly to annual salary for Italian CCNL”). We prioritize tools with broad utility across our 10 languages.
How do you handle my data?
All calculations run locally in your browser: we never receive or store the values you enter, no roundtrip to our servers, no database. Analytics and ads load only after your explicit consent. See the Privacy Policy for full details and retention windows.
What should I include for fastest help?
Include your language (/en, /it etc), the full page URL with query parameters, browser and device, plus a screenshot if possible. For VAT/salary topics, mention country and rate so we can check regional rules.
Do you offer custom integrations or white-label calculators?
We consider lightweight, privacy-first embeds for editorial partners. Explain your use case, expected monthly views and required languages. We avoid heavy third-party scripts to keep our Core Web Vitals high.
Business Information & Editorial Transparency
CalcTracker is independently operated by Davide Coronese and funded exclusively by non-intrusive advertising that loads only after your consent. No paywalls, no registration, no data resale.
Operator: Davide Coronese - independent developer
Email: calctrackerbusiness@gmail.com
Service: Free suite of 66 online calculators in 10 languages, offline-first, with 580 indexed pages and 6,380 hreflang alternates
Location: Remote-first, serving EU/UK/US rates and WHO health categories
Corrections policy: Verified bugs fixed within 24h and noted in tool freshness dates (published/updated) on each page